How do I troubleshoot MMS on my Apple device?

If you’re using an iPhone and are having trouble sending messages in a GREEN text, complete the following:

Step 1

  • Tap Settings
  • Tap Cellular
  • Enable Cellular Data

Step 2

    • Tap Settings
    • Tap Messages
    • Enable MMS Messaging

Send a test text with a photo and if the issue has not resolved continue with the next steps.

    • Tap Settings
    • Tap General
    • Scroll down and Tap Profiles
    • Delete any Profile you see on this page

Once you’ve deleted any lingering Profiles proceed with the following to finalize the above steps:

    • Tap Settings
    • Tap General
    • Scroll down and Tap Reset
    • Tap Reset Network Settings, and enter any security prompt you have set for your device

You have now successfully configured your device to send and receive MMS! If at any point during the above steps you run into issues, please reach out to our technical support team on our app’s support chat!

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