If your phone works properly after you do any one of these steps, then there is no need to proceed with the steps that follow.

STEP 1

Sim Refresh

• Power off
• Take out SIM and reinsert
• Power on

STEP 2

Make sure MMS is turned on

• Settings
• Messages
• Make sure MMS is turned on
• Make sure Group Messaging turned on

STEP 3

Reset Network Settings

• Settings
• General
• Reset
• Reset Network Settings

STEP 4

Confirm No Profiles Installed:

• Settings
• General
• Scroll down to Profiles
• Click profiles
• If you see a profile, delete the profile
• After deleted, power off the phone
• Then power back on

STEP 5

Cellular Data Turned On

• Settings
• General
• Cellular
• Cellular Data is turned on
• Scroll down to apps and make sure the data is turned on for all apps

STEP 6

Reset All Settings

• Settings
• General
• Reset
• Reset All Settings (this will not erase any of your information, but will reset background settings)

If the issue persists, please reach out to our customer service via the Wing app in the support tab right away!