If your phone works properly after you do any one of these steps, then there is no need to proceed with the steps that follow.

STEP 1:

Check Network Mode:

• Settings
• Connections/Mobile Network
• Network Mode/Type
• Set Network Mode is set to LTE/GSM
  • If this is greyed out it or not clickable please reach out to our customer support right away via the Wing App
  • If this only allows CDMA options please reach out to our customer support right away via the Wing App

STEP 2:

Check Network Operator:

• Settings
• Connections/Mobile Network
• Network Operator
• Change Network Operator to ATT
  If this is greyed out it or not clickable please put in your old sim and see if it allows you to change network operator If network operators are listed, change it to ATT and put the Wing sim card back in

STEP 3:

Check/ Input APN Settings:

• Access the Settings menu.
• Locate Wireless & Networks, More Networks, or Connections.
• Select Mobile Networks > Access Point Names.
• Select the option to add a new APN. Usually accessed by a + symbol on the screen or by tapping the menu button.
• Program each field using the exact settings below.

  Name	phone
  APN	phone
  Proxy	Not set
  Port	Not set
  Username	Not set
  Password	Not set
  Server	Not set
  MMSC	http://mmsc.mobile.att.net
  MMS proxy	proxy.mobile.att.net
  MMS port	80
  MCC	310
  MNC	410
  Authentication Type	None
  APN type	default,mms,supl,hipri
  APN protocol	IPv4
  Bearer	LTE

• Make sure to save the changes on the top right corner and then return to the APN's menu and select the new APN.
• Once all are added, please save using the three buttons in the top right corner!
• After saved and APN is selected, please power the phone off and back on to confirm that data is working when it turns back on.
• If you still experience issues, update APN protocol to IPv6 or input both as follows IPv4/IPv6
• If the issue persists, please reach out to our customer service via the Wing app in the support tab right away!

STEP 4 (If your phone is working after the first 3 steps there is no need to follow the steps below)

• Reset Network Settings
• Settings
• Back up and Reset
• Reset Network Settings
• If applicable, enter the PIN, password, fingerprint or pattern then tap Reset Settings again to confirm.