What do I do if I see “No Service” or don’t have access to data?

If you just activated, please make sure your new Wing GSM TM SIM card is inserted into your device. If you’re still experiencing issues, please follow these steps below:

For Android:
(If your phone is working after any of these steps, you don’t need to do the next steps)

Step 1

Check Network Mode:

  • Settings
  • Connections/Mobile Network
  • Network Mode/Type
  • Set Network Mode to LTE/GSM 

Step 2

Check Network Operator:

  • Settings
  • Connections/Mobile Network
  • Network Operator
  • Change Network Operator to GSM TM

Step 3

Check/Input APN Settings:

  • Access the Settings menu
  • Locate Wireless & Networks, More Networks, or Connections
  • Select Mobile Networks > Access Point Names
  • Select the option to add a new APN (usually accessed by a + symbol on the screen or by tapping the menu button)

Program each field using the exact settings below:

Name GSM TM US LTE
APN fast.t-mobile.com
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy Not set
MMS port Not set
MCC 310
MNC 260
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4/IPv6
APN roaming protocol IPv4/IPv6
Bearer LTE

 

  • Save the changes on the top right corner, then return to the APN's menu and select the new APN
  • Once all are added, please save using the three buttons in the top right corner
  • After saving and the APN is selected, please power the phone off then back on to confirm that data is working when it turns back on
  • If you still experience issues, update APN protocol to IPv6 or input both as follows: IPv4/IPv6

Step 4

Check Network Mode:

  • Reset Network Settings
  • Settings
  • Backup and Reset
  • Reset Network Settings
  • If applicable, enter the PIN, password, fingerprint, or pattern, then tap Reset Settings again to confirm
  • Restart your device

If the issue persists after completing the above steps, click the blue chat bubble in the bottom right corner and a troubleshooting agent will help you out!

For iPhone:
(If your phone is working after any of these steps, you don’t need to do the next steps)

Step 1

Check Network Mode:

  • Power off
  • Take out SIM, then reinsert the SIM
  • Power on

Step 2

Reset Network Settings:

  • Settings
  • General
  • Reset
  • Reset Network Settings

Step 3

Select Network Operator:

  • Settings
  • Cellular
  • Network Selection
  • Turn off Automatic and allow a few moments for the carriers to appear
  • Select GSM TM

Step 4

Confirm No Profiles Installed:

  • Settings
  • General
  • Scroll down to Profiles
  • Click Profiles
  • If you see a profile, delete the profile
  • After deleted, power off the phone
  • Then power back on

Step 5

Cellular Data Turned On:

  • Settings
  • General
  • Cellular
  • Make sure Cellular Data is turned on
  • Scroll down to apps and make sure the data is turned on for all apps

Step 6

Reset All Settings:

  • Settings
  • General
  • Reset
  • Reset All Settings (this will not erase any of your information, but will reset background settings) 

If the issue persists after completing the above steps, click the blue chat bubble in the bottom right corner and a troubleshooting agent will help you out!

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