How to find your account number & pin based on your current carrier
AT&T
- Account number: This can usually be found in the upper right-hand corner of any bill or invoice, or in your online account.
- PIN number: Your PIN is the 4 digits you give your carrier when you call in.
- To change your PIN log in to your profile.
- Choose your wireless account from dropdown, if applicable.
- Select Sign-in Info.
- In the Wireless passcode section, select Get A New Passcode.
- Follow the prompts to enter and submit your new passcode.
- You can call AT&T at 1-800-331-0500.
AT&T GoPhone/Prepaid
- Account number: You'll need to contact GoPhone customer service by dialing 611 from your mobile phone.
- PIN number: Your PIN is the 4 digits you give your carrier when you call in.
- You can call AT&T at 1-800-901-9878.
Verizon
- Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. The account number is listed at the top, and it ends in -00001.
- PIN number: A four-digit number. If you don't know your account PIN, you can reset it on your online Verizon account, or you'll need to reset it by calling Verizon Customer Support at 1-800-922-0204.
- To reset the PIN online, go to vzw.com/PIN.
- Sign in to your My Verizon account.
- Enter a new PIN, then re-type the new account PIN in the designated box.
- Click Submit to confirm.
Verizon Prepaid
- Account number: Alphanumeric and usually starts with an A.
- PIN number: The four-digit password that you use to access your account from your phone.
- You can also reach Verizon Prepaid at 1-888-294-6804.
- After entering your phone number, choose option 5 for 'store locations' and then select 2 to speak to a representative.
Straight Talk
- Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.
- PIN number: Can be found on your online Straight Talk My Account page by clicking Update personal profile where it's listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
- You can call Straight Talk at 1-877-430-2355.
T-Mobile
- Account number: The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account.
- PIN number can be reset following these steps: Log in to My T-Mobile and click PROFILE.
- Click your name at the top right > Profile.
- Click T-Mobile ID.
- Click Edit next to PIN/Passcode.
- If you haven’t already verified a One-Time PIN, click Text message.
- Click Next.
- Follow the prompts based on the verification method selected. Once complete, you can set up your PIN/Passcode.
- Enter your new PIN/Passcode in the New PIN/Passcode field and then re-enter it in the Re-enter PIN/Passcode field.
- Click Save.
- You can also contact T-Mobile at 1-877-453-1304.
T-Mobile Prepaid
- Account number: Your 10-digit phone number with a 1 in front.
- PIN number: The four-digit PIN you are required to give when calling customer service.
- You can reach T-Mobile Prepaid at 1-877-453-1304.
US Cellular
- Account number: If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.
- PIN number: The four-digit PIN associated with your account, if you do not know it you will need to contact US Cellular directly.
Airvoice
- Account number: Your SIM card number.
- PIN number: The last four digits of your phone number.
- You can call Airvoice at 1 888-944-2355.
Boost
- Account number: If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.
- PIN number: A four-digit number, if you don't know it you will need to contact Boost.
CenturyLink
- Account number: Can be found in the upper right-hand corner of any bill. It is your phone number plus three digits. If you can't find it you will need to contact CenturyLink at 1-888-638-6771.
- PIN number: 0000.
Cincinnati Bell/i-Wireless
- Account number: You will need to call 1-877-595-2229.
- PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.
Comcast
- Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
- PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account, you won't be able to find your PIN on any bill or invoice.
- You can call Comcast at 1-800-266-2278.
Consumer Cellular
- Account number: Can be found online or by calling Consumer Cellular at 1-888-345-5509.
- PIN number: The last four digits of the account holder's SSN.
- Alternative PIN: 0000.
- Porting center number: 888-750-5519.
Credo
- Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.
- PIN number: 0000.
- You can call Credo at 1-800-411-0848.
Cricket
- Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.
- PIN number: Four-digit Authorization ID that you set up when you set up your online account, and it is the PIN that you need to enter when making changes to your account online.
EasyGo Wireless
- Account number: You will need to call customer service at 1-800-643-4926 to ask them to release your mobile number for porting and tell you your account number and PIN. They will ask you to provide the 3 most recent outgoing calls to verify it's your account.
- PIN number: Instructions above.
FreedomPop
- Account number: You can get your account number by going to My Account, then Account Settings on your online FreedomPop account.
- PIN number: If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account.
GoSmart
- Account number: Your 10 digit phone number.
- PIN number: Four-digit PIN which is the same PIN used when calling customer service. If you don't have a PIN you can set one up by calling 611 for your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account PIN".
- You can call Credo at 1-877-582-7788.
Important: Be sure the zip code on the request matches what's on your GoSmart account.
Google Project Fi
Google Fi has an online help page to guide you through porting out your number.
Google Voice
The folks over at Google Voice have made it easy by providing a handy guide to porting out.
- Account number: 10 digit MDN.
- PIN number: The pin used to access Google Voice voicemail from another phone.
Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.
Great Call
- Account number: Found in your online account.
- PIN number: 0000.
- You can call Great Call at 1-800-733-6632.
H2O Wireless
- Account number: You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN.
- PIN number: Instructions above. They will ask you to provide the three most recent outgoing calls to verify that it's your number.
- You can call H2O Wireless at 1-800-643-4926.
Kroger i-wireless
- Account number: 10 digit phone number.
- PIN number: 4-8 digit PIN your set up when activating. If you don't know it you will need to call 1-888-880-4497.
Line2
- Account number: 10 digit phone number without dashes and a "1" added to the beginning.
- PIN number: 0000.
- You can call Line 2 at 1-888-613-6357.
LycaMobile
- Account number: 11 digits, you will need to call Customer Service at 1-866-277-3221.
- PIN number: This is your four-digit CIP number. Lyca usually sends this number via text when you first register for your account on their website. If you don't know it, you will need to contact Customer Service at 1-866-277-3221.
Magic Jack
- Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.
- PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.
Important: Magic Jack customer service will advise that you can use the online account log-in password, but Wing can only accept a numerical pin, so please make sure to change it in your account.
Metro PCS
- Account number: Nine-digit account number. Go to MetroPCS.com, login into your account, click on Payments and select any month. It is also available in the bill reminder text messages sent by Metro PCS.
- PIN number: Call-in passcode which is generally your eight-digit birth-date unless you've changed it.
- You can call Metro PCS at 1-888-863-8768.
Onvoy
- Account number: You will need to contact Onvoy as this may vary.
- PIN number: You will need to contact Onvoy as this may vary.
- You can call Onvoy at 1-800-933-1224.
Important: All information entered in the port must be typed exactly as it is on the Onvoy account when a port request is submitted. If any updates are required, we must add 2 business days to the due date. Onvoy can be reached at 1-800-933-1224 (9am- 6pm CST) option 4, then 3 for porting.
Ooma
- Account number: Your 10 digit mobile number with a one in front of it.
- PIN number: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662.
- Special characters in your password may not be accepted.
Important: You must use the following name and address for Ooma corporate headquarters address as the name and billing address on your port request: First name - Ooma, Last name - Inc 1880 Embarcadero Rd, Palo Alto, CA 94303.
Page Plus
- Account number: Your 10-digit phone number is your account number.
- PIN number: The last four digits of the number unless you've changed it.
- You can call Page Plus at 1-800-550-2436.
Puppy Wireless
- Account number: Can be found on the left side of your online dashboard.
- PIN number: Last four digits of the phone number unless you've changed it.
- You can call Puppy Wireless at 1-800-724-7164.
Red Pocket Mobile
- Account number: Your 10-digit phone number is your account number.
- PIN number: Last four digits of your phone number.
- You can call Red Pocket Wireless at 1-712-775-8777.
Republic Wireless
- Account number: Your 10-digit phone number is your account number.
- PIN number: Can be found in your online account portal in the account settings section.
Selectel Wireless
- Account number: Eight-digit number labeled "Account" that is displayed on your online account after login.
- PIN number: The four-digit PIN that you set up. If you don't know it, you will need to call customer support at 1-877-218-5744.
Spectrum
- Account number: Can be found in the upper left-hand corner of your bill.
- PIN number: Use your zip code. Although Spectrum does not require a pin, if there is an error, you may need to have Wing call for a manual release.
- You can call Sprectrum at 1-855-855-4575.
Telcel America
- Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
- PIN number: Can be found on your online Telcel America My account page by clicking Update personal profile where it's listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
- You can call Telcel America at 1-800-220-9518.
Tello
- Account number: If you do not know your account number, you will need to contact Tello customer service at 1-866-377-0294.
- PIN number: Tello does require a port out PIN. Please use 0000 as a placeholder.
TracFone / Net10
- Account number: MEID or IMEI of the phone, or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card.
- PIN number: 0000.
- In rare cases, ports may fail with a zip code error even when the zip code is correct. In these cases, use the head office zip code 33178.
- You can call TracFone at 1-800-867-7183.
US Mobile
- Account number: You will need to call 1-88-848-1788 or email help@usmobile.com and ask for your account number.
- PIN number: 1234.
Ultra Mobile
- Account number: Found at the top left corner of your online account management portal. If you do not have access to the portal call 1-888-777-0446 to get your account number.
- PIN number: The last four digits of your Ultra Mobile phone number.
Virgin
- Account number: A nine-digit number. If you don't know it, you will need to contact Virgin Mobile at 1-888-322-1122.
- PIN number: Usually the account holder's birthday as the two-digit month, two digit day, and a two-digit year in six-digit format unless you've changed it. For example, 011065 would represent January 10, 1965.
Vonage
- Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.
- PIN number: The required PIN is the same one that is used to verify your account with Vonage. If you don't have one, you'll need to contact Vonage at 1-866-243-4357.
Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters' zip code 07733 in the address field.
Walmart Family Mobile
- Account number: Dial #225# to view account number.
- PIN number: You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758.