What Is The Device Return Policy? And How Does That Work With A Refund?

Wing offers refunds on your Internet plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Wing’s 5G ProSpeed routers are not subject to the refund policy as they are not charged upon checkout.

The router must be received by our warehouse within 14 days of you initially receiving it. In the event, you do not return the router within that timeframe OR it is damaged, a device fee will be charged. Please see our full return policy for more information. If the router is determined by our warehouse inspection team to be damaged or missing parts, you will not be eligible for a refund.

There will be no refunds if you request cancellation of your Wing Internet plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date.

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