Are there any other device repair fees I should know about?

Additional fees you may subject to are: Non-Return Fee, Locked Device Fee, Claim Conversion Fee, and No Trouble Found Fee. If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

If you pay a repair processing fee and the phone has additional damage beyond the screen or is unrepairable and needs to be replaced, you’ll be subject to a service request conversion fee.

A No Trouble Found Fee of $50 may be charged if you are approved for a service request and no trouble is found with the device you return to us or bring in for repair.

For full program terms and conditions, please visit

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